We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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standard backpack! can take
Good, very good
the backpack reached too fast and wherever have needed went answered quickly at store. the only thing me left sad went the seams which no came reforçadas and are dropping, inclusive one from inner pockets came fully descosturado.
Is large and good material... It inner pockets... and has arrived super fast
quality excellent!!! can to order. new chinese even sent super доставкв. 5 a +++ + +.
quality material
it took a little bit for arrive, but was a immediate shipment. a product very nice and beautiful.
Very good!
great.
nicely finished looks, cute
with very high! thank you store!
including the store really super
Great bag, looks amazing!
backpack excellent, fully compliant with description and photos. shipping within 11 days. recommend and commodity, store
good
nice quality backpack. see how much прослужит.
very good product, delivery very good
Good backpack, matched picture.
standard
very good, large backpack. leather спрессованная like
Excellent backpack. Ontime delivery, The bag reached too fast,take only 12 days for the receipt. The product quality is just awesome. the store is very considerate. the bag is beautiful and comfortable
Ordered the ePacket shipping option to Canada. Arrived faster than what was quoted, included tracking info, and was packaged well for shipping. The bag looks exactly like the photos. I haven't used it yet but the quality of construction appears to be good.
хорошое quality at a glance. проживёт see how many there and. thought that will be surprised size smaller.
normal roomy, notebook compartment have. not leather, but looks lovely. stitched good, not торчали thread. zipper work. put gift keychain thank you.