We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (18) |
85.7%
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4 Stars (3) |
14.3%
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1 Star (0) |
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had bad smell briefcase
gorgeous backpack! выветрился but has been smell. not just for outing and here пойдёт school. thanks to the store подарочек small put, track отслеживался надом shipping courier.
very long walking (1.5 month). brought by courier. to be more думала than i, textbooks very fit. comfortable fabric, no smell
backpack good, присутствовал smell, but выветрится think it
lovely backpack! gregarious store, first order sent! delivery fast, home courier! really backpack, there is no any притензий, carefully tailored all! nice little put seller gift icon, that nice! satisfied order, thank you very much in order to all this seller!
flawless. strong odor inside but this part.
very good, comfortable, the as in description. store smiley наколку put a small gift
very long shipping ltd. courier home. packaging is durable, soft, порванная. is a good backpack наклодную sign and then check the goods. my packaging pro once heard rush in courier.
good goods, soft, color smooth, no smell, delivery before урала 45 спеху was to me))) free shipping company's right to address, reinforced straps, one pocket inside and замочке one top, flanked кармашка 2 side and bottle for bands on any change the store gregarious, thank you!
хорошый backpack, even like qualitative, but ваняет tight oh!!!
no gift badge. cool backpack.
so so, solid color black, it seems that in bright sunlight выгоревший backpack
excellent backpack! courier delivered up flats!!
chic backpack!! description 100 процентное!!
excellent item. very quality. second have заказывал (other) both порадовал goods double 100%. brings the shipping and here. in this order and previous, delivery 1,5 month, and no tracking отвратительное корректное. eshun, but it to postage question., get ready to wait. and recommend store.
terrible smells. could 've been bigger.
cool backpack roomy.
arrived in 15 days, good quality. only the smell that isn't agradavel
all really liked couple торчало thread, справилась with fast. roomy backpack, no bad smell. for пришёл half month. all recommend!
backpack lightweight, дочке 12, подхватила very satisfied it immediately. слабоват school, arts school and here just especially not walking on нагружая
Viskas gerai, didelė, tik silpnoka.