We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (21) |
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4 Stars (2) |
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3 Stars (0) |
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2 Stars (0) |
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1 Star (0) |
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backpack and color matches the description in the photo. sewn qualitative, big but расчитан load.
fast shipping thanks
good quality, nice. little коротковаты straps, but not critical. track trackable. description color matched.
суперский backpack! уфу come in 3 weeks
have very of rucksa
backpack super. quality is good. husband satisfied. thanks to store. it is more true thought will roomy but. och.
very good figment, although top fabric underwear Is very THIN...
thanks !
Quick delivery! Excellent product! Thank you!
fit color and size. very lovely backpack. satisfied i
Very beautiful, thanks. .
overall pretty good, but the color than the picture or the store minus that star.
comfortable, foldable bag/backpack. нареканий does not quality.
is beautiful and it would be very useful
i ordered this arrived and 9 to 14. is slightly darker than i expected, but very like colors. fabric is soft, if also brings a slight smell. not, but i believe you can wash quietly. a4 folder conveniently and contains many pockets (i bought as there are certain hand and all need to stand. additional feedback once let tried). the shoulder straps are soft and firmly sewn. however can't all'inserto with two handles to close the top button buttons. store thanks! @ @ @ @ @
bought quickly come to all good goods quality backpack really son looks beautiful as the photo
the product arrived on my home with perfection the geito i escolhi.
backpack good quality but despatching store is very long,
30, only this, sent to the. february 24 waiting for shopping all other store super! :)
Everithing is OK
about, one-speed which do not m'attendais; free fast ultre (thank thank thank) and top quality, i recommend. thank you again, i am super funny!!
very beautiful. thanks store. will try and get another soon. I recommend seller
дошёл moscow to within 18 days. соответсвует description.