We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (21) |
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4 Stars (1) |
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excellent backpack. thank you so much the store high quality fast delivery! 5 +
solid and large bag. there is many.
many pockets. good SEWING and Good zippers. very content
the store very high quality fast delivery! gregarious seller, questions responsible, it is very advise. the product to: all seams прошиты qualitative, whole locks, open well, size ожидала more than, smell new have small. satisfied very, excellent camping backpack want to experience it has) buy not regret!
beautiful 50 backpack. thanks for fast delivery
canada 2 weeks received half. reciprocate as pictured!
arrival you-the Gran Canarian palms two weeks, figment exactly as said, ultra wide several compartments and waterproof
Looks like good. China smell. The back are not hard fixed
Good backpack
This is a very nice backpack! It's very roomy and it fits me very well. I am very happy with it and the price was excellent. Thank you for the great service and quick shipping!
good! very
томска 38 days, only have отслеживался track of. добротный backpack.
exactly as in photo! optimal quality
çok kaliteli gözüküyor fakat kullandık tansonra belli olacak
excellent backpack
really backpack!
Is tal Which pictured quality nice and fast Shipping
Very good backpack, recommended
excellent وراقي
superb
nicely looks the Backpack, will you probarla.
figment as covers. good size fashion quality Is, slightly More THIN hoped making. good one TRAVEL To short. selling gentle