We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The best
Super. Thank you store.
features long ооочень walking in order 18 i received it only and february 10 seems! come just one shoulder short dirty and other (suggested продовец ждала... i is not in backpack wipe with (though молодец answered)
it is ok
all sort of good. lining but, попался mauled spots and i... 3 put the store keychain
visai faina kuprinė, pakankamai talpi. atvyko per tris savaites.
Exactly as described.
пришёл backpack. отслеживался track. very beautiful backpack and original торчащих without embroidery thread. thank you store!
really super, odor not, can as тоскать bag shoulder gift keychain put, well packed, fast shipping
very happy with these bags. exactly as described. good quality. quick delivery
super cool backpack! beautiful, nowhere thread stick up, neat embroidery!!
cool backpack. the same as the photos. was very well packed. not помялся.
fast, beautiful, all exactly
excellent backpack! big roomy, high quality and beautiful. within one pocket zipper external back side pocket. 2 well-packed with air cushion. lost shape. spb заказала received 29.03-12.04 v. satisfied very order! thank you for подарочек)
best store! backpack quality is very good, high quality roomy it. really goods, recommend
cool backpack! quality is good, thread not stick., beautiful. inside lining шуршащий embarrassed unique and bad smell. think minor flaws. satisfied. shipping fast.
Beautiful bag!!! Love it!!!
all in 100% AROUND
backpack to be more представляла than i imagined it, пришёл fast, was bad smell, выветривала balcony, super cool, but over сойдет summer money such
quality is good, have odor, embroidery excellent, великоват but i like, empty and even тяжеленький oh. well this someone подарю-no trouble.