We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Thank you. Everything is ok. I received bag in 3weeks, really fast.
Backpack looks as expected, only thing I don't like is the label at the front as it is different than the ones in most pictures, and white (whereas my whole backpack is black and i would have liked that to be black too). other than that, looks like a nice size for my laptop etc and smart enough for work.
Excelent!
I love it!
manf cok guzel
totally recommend the backpack is as it appears maybe better loved it
quality product, delivery time only 22 days, just like in the pictures
come goods very fast. backpack large. but look lackluster color photo compared to store. red have been backpack main and stains and разводы. paul returned in total amount. if i раздумьях that's it i and простираю уйдут spot. and not развалиться it afterwards. durable hard kind backpack itself. large выдержит weight. брала for carry. but it is not expressly for this
as described... took a while to figure how to use the charging hole. =)
Very good and beautiful backpack.
good bag, thank you!
Shipping only took 1 week and the bag is exactly as described. Thank you! I love it!
thank you perfect
I'm very satisfied
month to нино дошел. непонятка was delivery, in place some фигню писала post shipping дошло yet.
high quality backpack! bravo!
super
Nice bag, fast delivery. Bagpack like in the pictures. Thank u :)
It’t really huge ! More than i expected, but i like it
lining have inner hole
:)